Terms & Conditions ("Terms")

Last updated :: September. 10th, 2025

Agreement Overview

These Terms and Conditions ("Terms") govern your use of The HART of Hair website (https://thehartofhair.org/) and services provided by Autumn Palatsi, doing business as The HART of Hair ("we," "us," "our," or "the Company").

By accessing our website, booking services, or engaging with our hair styling and transformation coaching services, you agree to be bound by these Terms.

Services Offered

The HART of Hair provides:

  • Professional hair styling services

  • Hair transformation consultations

  • Personal transformation coaching

  • Educational content and resources

  • Online courses and digital products

Booking and Appointments

Scheduling

  • All appointments must be booked through our approved booking system or by direct contact

  • Appointments are confirmed only after receiving confirmation from us

  • We reserve the right to refuse service to anyone for any reason

Cancellation Policy

  • 24-Hour Notice Required: Cancellations must be made at least 24 hours before your scheduled appointment

  • Late Cancellations: Cancellations with less than 24-hour notice may result in a cancellation fee equal to 50% of the service cost

  • No-Shows: No-show appointments will be charged the full service fee

  • Rescheduling: Appointments may be rescheduled once without penalty with proper notice

Consultation Requirements

  • New clients must complete a consultation form before services

  • We reserve the right to refuse or modify services based on hair condition, health concerns, or safety considerations

  • Before-and-after photos may be taken for service documentation and improvement

Payment Terms

Pricing and Fees

  • All prices are listed in USD and subject to change with notice

  • Payment is due at the time of service unless other arrangements are made

  • We accept cash, credit cards, and digital payment methods

Payment Plans

  • Payment plans may be available for certain services or packages

  • Clients are responsible for tracking payment schedules

  • Missed payments may result in service suspension

Refund Policy

  • Service Satisfaction: We strive for 100% satisfaction. If you're not satisfied, please contact us within 48 hours of service completion

  • Digital Products: All sales of digital courses, guides, and online content are final

  • Service Refunds: Refunds are considered on a case-by-case basis and are not guaranteed

  • Payment Plan Cancellations: Canceling a payment plan terminates access to associated services immediately

Client Responsibilities

Health and Safety

  • Disclose all relevant health conditions, allergies, and medications

  • Inform us of any hair treatments or chemical processes in the past 6 months

  • Follow all aftercare instructions provided

Conduct

  • Treat all staff and other clients with respect

  • Arrive on time for appointments

  • Provide accurate contact information

  • Notify us promptly of any address or contact changes

Intellectual Property

Our Content

All website content, educational materials, courses, guides, and proprietary methods are protected by copyright and remain the exclusive property of The HART of Hair.

You may not:

  • Reproduce, distribute, or share our materials without written permission

  • Post excerpts or content on social media, blogs, or other platforms

  • Create derivative works from our content

  • Share login credentials for digital courses or membership areas

Violation of these terms may result in immediate termination of services without refund.

Your Content

By sharing photos, testimonials, or other content with us, you grant us permission to use this content for marketing and educational purposes.

Liability and Disclaimers

Hair Services Disclaimer

  • Hair coloring and chemical treatments carry inherent risks

  • Results may vary based on individual hair condition and history

  • We are not liable for hair damage resulting from undisclosed previous treatments

  • Patch tests may be required for certain services

Transformation Coaching Disclaimer

  • Coaching services are for personal development and are not a substitute for professional therapy or medical treatment

  • Results depend on individual effort and circumstances

  • We make no guarantees about specific outcomes

Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or punitive damages.

Professional Conduct

Confidentiality

We maintain strict confidentiality regarding client information and expect the same discretion from clients regarding other clients and business operations.

Non-Disparagement

Clients agree not to make defamatory statements about The HART of Hair, its services, or staff. Honest reviews and feedback are welcome and encouraged.

Digital Services and Technology

Website Usage

  • Use our website only for lawful purposes

  • Do not attempt to disrupt or interfere with website functionality

  • Do not use automated systems to access or download content

Account Security

  • You are responsible for maintaining the security of your account credentials

  • Notify us immediately of any unauthorized access

Termination

We reserve the right to terminate service relationships for:

  • Violation of these Terms

  • Inappropriate conduct

  • Non-payment

  • Safety concerns

Governing Law

These Terms are governed by the laws of California, United States. Any disputes will be resolved in California courts.

Changes to Terms

We may update these Terms with 30 days' notice for material changes. Continued use of our services constitutes acceptance of updated Terms.

Contact Information

For questions about these Terms or our services:

Email: thehartofhair@gmail.com
Website: https://thehartofhair.org/
Business Address: • Loft 111 • beautiLofts @ 42450 Hayes Road in Clinton Township MI 48038

These Terms are designed to protect both The HART of Hair and our valued clients while ensuring a professional service experience.